All guides
129 short guides, grouped by topic.
Accounts and sign-in
- Reset your Microsoft 365 password
- Set up multi-factor sign-in on your phone
- Add your work email to your phone
- You cannot sign in to your work computer
- Forgot your Windows PIN
- Sign in with your face or fingerprint
- Move Microsoft Authenticator to a new phone
- Use Microsoft 365 in your web browser
- Sign in with the right Microsoft account
Outlook and email
- Set an out of office reply
- Add an email signature
- Recover a deleted email
- Find an email that seems to be missing
- An email is stuck in your Outbox
- Outlook keeps asking for your password
- Outlook will not open or keeps crashing
- Your mailbox is full
- An email you expected did not arrive
- Send a file that is too big for email
- You sent an email to the wrong person
- Use a shared mailbox or calendar
Staying safe
- How to spot a phishing email
- I clicked a suspicious link
- You got a sign-in approval you did not start
- Choose a password that is hard to guess
- A laptop or device is lost or stolen
- Ransomware: files locked and a ransom note
- Spot a fake Microsoft sign-in page
- Lock your computer when you step away
- Using public Wi-Fi safely
- Working from home safely
- Using AI tools at work
- Getting started with a password manager
- Send sensitive information safely
- When we connect to your computer
- You found a USB drive
Computers
- Your computer is slow: what to try first
- Restart your computer, do not just shut it down
- Install Windows updates
- A program is frozen
- Your computer will not turn on
- Blue screen or black screen error
- The computer asks for a BitLocker recovery key
- Free up space on your computer
- Uninstall a program you no longer need
- Clear your browser cache and cookies
- Find your computer name and Windows version
- The date or time is wrong
- Windows update is stuck or keeps failing
- Is your computer too old?
- Your computer is hot or the fan is loud
- The taskbar or desktop icons disappeared
- Keyboard shortcuts that save time
- Zip and unzip files
Screens, sound and accessories
- Laptop battery and charging problems
- Connect and set up a second monitor
- Monitor shows no signal or a black screen
- No sound from your computer
- Microphone or webcam is not working
- Keyboard or mouse stopped working
- A Bluetooth device will not connect
- A USB drive does not show up
- Make text and icons bigger or smaller
Files, OneDrive and Office
- Where to save your work files
- OneDrive is not syncing
- What the OneDrive icons mean
- Recover a deleted file
- Restore an earlier version of a file
- Recover a Word or Excel file you did not save
- Share a file safely
- A file is locked or opens read-only
- Find a file you cannot locate
- Save or print something as a PDF
- Office says the product is unlicensed
- Word, Excel or PowerPoint will not open properly
- A shared drive or folder is missing
Wi-Fi, internet and printers
- Fix slow or dropping Wi-Fi
- Guest Wi-Fi for visitors
- Your printer shows offline
- The internet is down
- Connect to Wi-Fi for the first time
- A website will not load
- Test your internet speed
- Use a network cable for a steadier connection
- Printer prints blank, faded or streaky pages
- Clear a paper jam
- Add a printer on Windows
- Scan a document
- Power outage or flickering power
Getting help and requests
- How to reach us
- What to include in a support request
- Take a screenshot to show us the problem
- Sign in to the client portal
- Tell us about a new hire or a departure
- What happens after you open a ticket
- Add a screenshot or file to a ticket
- Reply to a ticket or reopen it
- Who can see your tickets
- Change your portal password
- Choosing how urgent a ticket is
- Request new software
- Request a new computer or equipment
- Request access to a folder or mailbox
- Moving or opening an office
- Change the Wi-Fi password