When we connect to your computer

Sometimes the fastest way to fix a problem is for us to connect to your computer over the internet so we can see your screen. It is safe when you know who is asking and why.

How it works

• We connect only after you have asked us for help, in a ticket, by email, or by phone or text.
• We tell you before we start, and you can watch your screen while we work.
• We do not need your password. If a screen asks for it, type it yourself. Never read it out.

Be careful with unexpected requests

• If someone calls, texts or emails first and asks to connect to your computer, say no. That goes even if they claim to be Microsoft, your bank or us.
• Hang up, and call us at (231) 884-7146 to check.