Ransomware: files locked and a ransom note
What to do if your files will not open and a message demands payment.
Signs include files that will not open, strange new file endings, and a message demanding payment. Act fast and stay calm.
- Disconnect from the network. Unplug the network cable or turn off Wi-Fi. Do not turn the computer off unless we tell you to.
- Call or text us at (231) 884-7146 right away. Do not wait.
- Do not pay, and do not reply to the message.
- Do not delete anything or try to clean it up yourself.
- Tell your coworkers not to open shared files until we say it is safe.
Good to know
Tell us what time you first noticed the problem and what you were doing. That helps us find how it started.