How to reach us
Three ways to get help, and which one to pick.
Open a ticket
Sign in at help.nexusitservices.org and select New ticket. This is best for anything that is not urgent, because the whole conversation stays in one place.
Email us
Send a message to support@nexusitservices.org from the email address on your portal account. It becomes a ticket, and you can answer our replies by email. Messages from other addresses may not reach us.
Call or text
For anything urgent, call or text (231) 884-7146. Urgent means you cannot work, or you think your account or computer has been compromised.
However you reach us, we get back to you the same business day.
Careful
Please do not send passwords, card numbers, Social Security numbers or health information in a ticket, email or text.