Getting help and requests
How to reach us, how tickets work, and how to ask for things.
- How to reach usThree ways to get help, and which one to pick.
- What to include in a support requestA few details that let us fix things faster.
- Take a screenshot to show us the problemA picture of the error is worth a long explanation.
- Sign in to the client portalHow to sign in, what to do if you forgot your portal password, and why sign-in might lock.
- Tell us about a new hire or a departureWhat we need to set up a new person, or to remove someone the same day.
- What happens after you open a ticketWhat each ticket status means.
- Add a screenshot or file to a ticketWhich files we accept, and how big they can be.
- Reply to a ticket or reopen itAdd details, answer a question or tell us it is not fixed.
- Who can see your ticketsTickets are shared across your business. Here is what that means.
- Change your portal passwordUpdate it while you are signed in.
- Choosing how urgent a ticket isLow, Normal, High or Urgent. Which one to pick.
- Request new softwareTell us what you need and we will check that it is safe and licensed.
- Request a new computer or equipmentWhat to tell us for a new laptop, monitor, phone or printer.
- Request access to a folder or mailboxHow to get permission to files, mailboxes and calendars.
- Moving or opening an officeGive us notice so internet, Wi-Fi and equipment are ready.
- Change the Wi-Fi passwordWhen to change it, and why to let us do it.