Choosing how urgent a ticket is
Low, Normal, High or Urgent. Which one to pick.
- Low. A question or a small annoyance. Nothing is stopping you.
- Normal. Something is wrong, but you can work around it. This is the default.
- High. It slows you or several people down, and there is no easy workaround.
- Urgent. You or your team cannot work, or you think there is a security problem.
Good to know
For an urgent problem, also call or text us at (231) 884-7146. A phone call or text reaches us faster than a ticket.
Marking every ticket urgent makes it harder to tell which ones truly are.