What happens after you open a ticket
What each ticket status means.
When you open a ticket, we are notified right away. We get back to you the same business day.
- Open. We have your request and will get back to you.
- In progress. Our team is working on this.
- Resolved. We think this is fixed. Reply if it is not.
- Closed. This ticket is closed.
You get an email when we reply. You can answer it by email or in the portal.
Good to know
If you reply to a ticket that is resolved or closed, it opens again on its own.