Add a screenshot or file to a ticket
Which files we accept, and how big they can be.
- Open your ticket in the portal.
- Find the Files box on the ticket page.
- Choose your file and add it.
- Allowed files are png, jpg, pdf, txt, log and csv.
- Each file can be up to 1 MB.
- A ticket can hold up to 10 files.
You can also attach files to an email. Files sent by email follow the same rules.
Good to know
If a file is too big or is not on the list, tell us in the ticket and we will arrange another way to send it.