Suspicious phone calls

Callers who claim to be from Microsoft, your bank or your boss, and what to do.

Updated September 21, 2026

Scam callers use pressure and fear. They may know your name. Caller ID can be faked, so a familiar number proves nothing.

Warning signs

  • They say your account is in danger, or that you owe money right now.
  • They ask for a password, a sign-in code or remote access.
  • They want payment by gift card, wire transfer or cryptocurrency.
  • They tell you to keep the call secret.

What to do

  1. Hang up. You do not owe a stranger politeness.
  2. Look up the real number yourself, on a card, a bill or the company's website, and call that.
  3. Tell us if the caller mentioned your business or asked about your computers.
Good to know

If someone claims to be from Nexus IT Services and asks for a password, a code or remote access, hang up and call us at (231) 884-7146.