Work email is not updating on your phone
What to check when new messages do not appear.
- Check that the phone has a signal or Wi-Fi.
- Open the Outlook app and pull down on the message list to refresh.
- If it asks you to sign in again, do so and approve the sign-in.
- If you changed your password recently, the app needs the new one. Sign in again.
- Close the app fully and reopen it.
Good to know
Still nothing? Check that your work email works on the web. See Use Microsoft 365 in your web browser. If it does, remove the account from the Outlook app and add it again.