Wi-Fi, internet and printers
Internet trouble, Wi-Fi, printers and scanners.
- Fix slow or dropping Wi-FiQuick checks to find out whether the problem is your device, the Wi-Fi or your internet.
- Guest Wi-Fi for visitorsWhy visitors should use the guest network, and what to do if you do not know its password.
- Your printer shows offlineChecks to try before you call, in the order most likely to help.
- The internet is downQuick checks, and how to keep working while it gets fixed.
- Connect to Wi-Fi for the first timeJoin a network on Windows.
- A website will not loadWork out whether it is the site, your browser or your connection.
- Test your internet speedHow to measure it, and what numbers help us.
- Use a network cable for a steadier connectionWhen Wi-Fi is not enough, plug in.
- Printer prints blank, faded or streaky pagesToner, ink and cleaning steps.
- Clear a paper jamRemove stuck paper without damaging the printer.
- Add a printer on WindowsConnect to a printer and choose your default.
- Scan a documentScan to your computer, an email or a folder.
- Power outage or flickering powerProtect your equipment, and what to do when power returns.