The internet is down

Quick checks, and how to keep working while it gets fixed.

Updated September 21, 2026

  1. Check whether it is just you. Try a website on your phone using mobile data, and ask a coworker.
  2. Look at the lights on the internet equipment. Note which lights are on, off or red, but do not restart anything yet.
  3. Check your internet provider's outage page or app, using your phone.
  4. Call or text us at (231) 884-7146. We may be able to tell you what to do next.

Keep working

Use your phone as a hotspot. See Phone Wi-Fi and hotspot. Email and files in Microsoft 365 work anywhere you have a connection.

Careful

Never press a reset button on network equipment.