Clear your browser cache and cookies
Fixes pages that will not load, look wrong or keep showing old information.
A browser saves copies of pages to speed things up. Sometimes those copies go stale and cause odd errors. Clearing them is safe, though you will be signed out of websites.
- Try a hard refresh first. Press Ctrl + F5.
- If that does not help, press Ctrl + Shift + Delete in Edge or Chrome.
- Choose a time range such as Last 4 weeks.
- Tick Cookies and other site data and Cached images and files. Leave passwords and autofill unticked.
- Select Clear now, or Delete data in Chrome.
- Restart the browser and sign in again.
Good to know
If a site works in a private window but not in your normal one, this fix is likely to help.