Computers
Slow, frozen, will not start, or waiting on an update.
- Your computer is slow: what to try firstFive things that fix most slowdowns, and what to tell us if they do not.
- Restart your computer, do not just shut it downA restart clears problems that shutting down can leave behind.
- Install Windows updatesKeep your computer safe, and finish an update that is waiting on you.
- A program is frozenHow to close a program that has stopped responding, and when to worry.
- Your computer will not turn onPower checks to run before you call.
- Blue screen or black screen errorWhat to note down and what to do when Windows shows an error screen.
- The computer asks for a BitLocker recovery keyWhy it happens, and why you should call us instead of guessing.
- Free up space on your computerSafe ways to clear room when storage is nearly full.
- Uninstall a program you no longer needRemove software safely.
- Clear your browser cache and cookiesFixes pages that will not load, look wrong or keep showing old information.
- Find your computer name and Windows versionDetails that help us find your computer and fix it faster.
- The date or time is wrongA wrong clock causes sign-in and website errors. Here is how to fix it.
- Windows update is stuck or keeps failingWhat to try when an update sits at the same percentage or will not finish.
- Is your computer too old?Signs it is time to replace it, and why Windows 10 computers need attention.
- Your computer is hot or the fan is loudCooling problems can damage a computer. Here is what to check.
- The taskbar or desktop icons disappearedA quick fix when the bottom bar, Start button or icons vanish.
- Keyboard shortcuts that save timeTen shortcuts almost everyone should know.
- Zip and unzip filesBundle many files into one, or open a zip file you received.