A shared drive or folder is missing
What to try when the drive your team uses does not appear.
Shared drives need a connection to your office network, or the right sign-in.
- Check your internet or office connection, and open File Explorer again.
- Restart your computer, and give it a minute after you sign in.
- Check that you are on the work Wi-Fi, or connected in the way your business requires when you are away from the office.
- If you get Access denied, take a screenshot and open a ticket. You may need permission.
Good to know
Tell us the name of the drive or folder, and whether coworkers can see it. That tells us whether the problem is your computer or the drive.