OneDrive is not syncing
What to check when files do not update or show an error.
- Find the OneDrive cloud icon near the clock. If it has a line through it, a warning or a red X, select it to read the message.
- Check that you have internet, and that syncing is not paused. If it is paused, choose Resume syncing.
- Make sure you are signed in to OneDrive with your work account.
- Check that your computer has free space. See Free up space on your computer.
- Look for file names with characters OneDrive does not allow, such as a slash, a colon or a question mark, or for very long names.
- Restart the computer.
Good to know
If a specific file shows an error, take a screenshot of the message and send it to us.